Quick Fixes

Need Transaction ID (TXID)?

Getting Your Transaction ID ⚡ Quick Answer: Email [email protected] - we'll find it for you. Time: 1 minute What We Need: 1. Campaign name 2. Date/time (approximate) 3. Amount donated 4. Your username Why Not Automatic? - Feature coming in v2 - Currently manual process - Team responds quickly Response Time: - Usually within 24 hours - Include "TXID Request" in subject 📧 Email: [email protected] ✅ We'll get your transaction hash!

Wrong Wallet Address - What Now?

Sent to Wrong Wallet Address ⚡ Quick Answer: Blockchain is permanent - cannot reverse. Funds lost. Time: 30 seconds The Reality: - ❌ Cannot be reversed - ❌ Cannot be recalled - ❌ Blockchain is final - ❌ Funds are gone Prevention Next Time: 1. Copy-paste addresses (never type) 2. Check first & last 4 characters ✅ Always triple-check addresses!

Campaign Got Flagged/Banned - Next Steps

Campaign Banned or Flagged ⚡ Quick Answer: We ban fake/suspicious campaigns. Contact support if legitimate. Time: 1 minute Why Campaigns Get Banned: - Impersonation (fake celebrity) - Identity mismatch (social media doesn't match) - Under 18 years old - Suspicious activity - Fraud detection If You're Legitimate: 1. Email [email protected] 2. Provide ID verification 3. Include social media links 4. Explain situation Coming Soon: - KYC verification for all - Automatic identity checks ✅ We protect users from scams!